Calvary Health Care Tasmania Lenah Valley Campus

Rights and Responsibilities

Based on our values of hospitality, healing, stewardship and respect, the management and staff of Calvary support the Australian Charter of Healthcare Rights developed by the Australian Commission on Safety and Quality in Healthcare. The Charter describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care.

View the Calvary Rights & Responsibilities brochure.

If You Have a Comment or Complaint About Our Service

• Talk to the person in charge or any health worker at the time of the problem
• You can write to, phone or see the person in charge at any time during your care or afterwards
• If you are not satisfied with the results of your complaint you can contact the:
  
  Chief Executive Officer
  Calvary Health Care Tasmania
  GPO Box 1523
  Hobart TAS 7001
  
  
• If you have not been able to resolve the problem, you can write to the appropriate state or federal independent complaints organisations:
  
  Health Complaints Commissioner
  Ground Floor, 99 Bathurst St
  Hobart TAS 7000
  Phone: 1300 766 725 (local call)
  Email: health.complaints@justice.tas.gov.au
  
  Medical Council of Tasmania
  Phone: (03) 6233 5499
  (For complaints against Medical Practitioners)
  
  Private Health Insurance Ombudsman
  Phone: 1800 640 695 (free call)
  (For matters relating to health insurance)